Refund Policy
At Q2 pharma Private Limited, we strive to provide our customers with the highest quality pharmaceutical products. We understand that sometimes returns or exchanges may be necessary due to various reasons. To ensure your satisfaction, we have a straightforward and transparent Return and Exchange Policy in place.
Products purchased from Q2 pharma Private Limited may be eligible for return or exchange if they meet the following criteria:
Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a return or exchange. Please notify us within 48 hours of receiving the product and provide detailed information about the issue, including photographs if possible.
Incorrect Product Shipped: If you receive a product that is different from what you ordered, you may be eligible for a return or exchange. Please notify us within 48 hours of receiving the product and provide detailed information about the discrepancy.
Expired Products: If you receive a product that is expired, you may be eligible for a return or exchange. Expired products can be returned or exchanged within 6 months of the purchase date. Please notify us within 48 hours of receiving the product and provide detailed information about the expiry date.
Quality Concerns: If you have concerns about the quality or efficacy of a product, you may be eligible for a return or exchange. Please notify us within 7 days of receiving the product and provide detailed information about the issue.
If you believe that you are eligible for a return or exchange based on the criteria mentioned above, please follow the process below:
Contact Us: Contact our customer service team through the provided contact information on our website or through email within the specified time frame, providing detailed information about the issue and the product in question.
Return or Exchange Authorization: Our customer service team will review your request and provide you with instructions on how to proceed, including obtaining return or exchange authorization.
Return or Exchange of Product: If authorized, you can return the product to us in its original packaging and condition, along with the authorization details. We will either replace the product with a new one or issue a refund or credit, as applicable, after verifying the product's condition.
Please note that the return or exchange process may take some time, and the final decision on eligibility will be at the discretion of Q2 pharma Private Limited.
